Here are the most popular BPO Interview Questions and Answers. Since most BPO companies hire freshers at the lowest level, a lot of time is. BPO sector is providing more opportunities for the freshers. It requires a good degree and right skills. Here are few BPO interview questions and answers. BPO interview questions and answers for freshers and experienced, BPO interview FAQ- What according to you is a BPO?, Why do companies outsource their.
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Top 25 BPO Interview Questions & Answers for If you are a fresher you can tell that handling customer on the phone would be a challenge but you would be able to handle it and won't disappoint the Download PDF. BPO interview questions and answers. Tell us something about yourself? This is usually the first question you would face in any interview. The basic purpose of. This PDF enlists all the relevant questions with the ideas of answers which could be possibly asked in a BPO Interview.
This is another incredibly common question and it gives you a great opportunity to stand out from the crowd and really show the hiring manager how you can help the company. The key thing to remember here is: be specific. Leverage your company research and the job description to find exactly why the company is hiring someone for this position. We have written an in depth blog post on why should we hire you here. This is your chance to shine. Make it count. This is a fairly straight forward question to handle.
Some questions that require typical definition-type answers are explained below. Interviews for BPO jobs are to my perception quite easy. The reason I say this is that they don't test you on any specific knowledge of yours.
They won't ask you about your country's history or geography and certainly not the 2nd law of Newton. They only test one aspect of your knowledge: the way you speak English, your command over the language. Having said that, they don't just blindly test your language skills, they judge your energy level and with how much confidence you speak.
Let me support this with a bold statement here.
Interviewing is like saying a white lie with the highest confidence. You know that you are not quite speaking the truth, but still you must not for a minute let know the employer that you are lying. Don't get me wrong: to clear a call center or BPO interview you don't have to lie!
IYo don't have to lie about your education or provide fake certificates, not a bit, never that might land you in jail.
Nevertheless, some of the questions that the interviewer might ask will be such that you'll have to be fluent enough in order to stand out from the crowd, which is very necessary considering the sheer number of applicants that appear for the interview.
Some possible questions that they might ask to check your fluency in English.
Tell me what you ate for breakfast. What did you do last weekend? Describe how you came to the interview. What's your daily routine in life? What's your plan for the day after this interview? Do you like your father's job? Explain if you like or don't like it. What is your mother's daily schedule? Interviewers might ask any question that requires you to think on your feet and just speak fluently.
It's not about what you actually at for breakfast or what you drank last weekend. It's only about your fluency and the flow in which you can talk, and the way in which you can put your thoughts clearly.
So you see it might be okay to lie about what you ate or drank, for example, because that's not the important thing. When is your interview?
I've applied for some; and interview may be any time soon Hope so! No interview right now Source Rounds of Selection The company in which you are applying can have different rounds of interview. This may range from a phone interview, timed aptitude test, group discussion or an extempore though rarely , computer proficiency test, and finally a personal interview. There are companies in which you'll have to appear for all the above rounds and then there are companies which have only one selection round known as personal interview.
For example, one may have PI and aptitude test and the other one may have telephonic interview, aptitude test with a PI, and another one may have only personal interview. Depends and varies from company to company.
Somebody from the organization will probably call you and ask for your permission for a telephone interview. After that your call will be transferred to the actual interviewer who might ask you basic questions such as "Tell me something about yourself", or "What are your salary expectations?
So be prepared with all the basic questions as you might have one to crack. If you are not in a position to attend the interview at that moment, then ask them to schedule according to your convenience.
It's totally all right if you say this. Phone Interview Tips 2. Aptitude Test An aptitude test is where you would be given multiple choice questions to test your language, thinking, and the ability to solve questions quickly. This is a timed test wherein you will be given a time limit to complete your test. This is generally a minute test. An aptitude test requires speed and accuracy, there may be questions of mathematics, English vocabulary, and logical reasoning type questions.
Some questions are really very easy and some very tough. The best possible way to crack this one is practice sample aptitude test so that you get the feel of it and are confident when you actually appear for one. Search the web for some sample test.
Practice it and mind you it will do wonders and is fun at the same time. Computer Proficiency Test Source This will be a simple computer test wherein you'll be tested for your typing speed and basic office applications skills.
Most organization take this test only for people who appear for back-office job profiles rather than voice process.
If you are applying for a technical process then you'll definitely be tested for your computer skills. For technical processes having basic computer hardware knowledge is necessary. Here your knowledge about current affairs and knowledge about the various happenings around you come into play.
Normally topics for GD's are sourced from current affairs or from age-old topics such as "What came first Egg or Hen", or "Tomato a Vegetable or Fruit". Are you here just for a paycheck or do you see yourself becoming an integral part of the company and growing along with it? Most people enjoy being flattered. Another good approach is to mention a weakness that is irrelevent for the job or one that can be overcome with training.
Try to keep these to one weakness, explaining why you think it is a weakness and what you are doing to overcome the problem — a well thought out strategy you have developed to deal with the issue will turn this potentially tricky question into a positive.
Show yourself to be a good team player by crediting co-workers for all their contributions. To distance yourself from failure, pick one that occurred earlier in your career when you were still learning.
Try to show that you make good use of your time, that you plan before you begin your work and that you review your achievements at the end of it. The fact is you may have several accomplishments you could pick from. Pick one that will have the most impact. The safest track to take is to indicate a desire for greater responsibility and challenge, or the opportunity to use talents you feel are under-used. Make sure your abilities are relevant. This is one of the most common interview questions overall!
The best way to excuse a gap is to describe what you were up to in the meantime. A gap is not always a bad thing. You might have traveled, volunteered, started a successful blog, or learned new things through books or online courses. Always be honest. If you have a relevant reason why you were unemployed for a while, say it.
Even unemployment has its perks. You should highlight that this period was enriching and worth it. So, when interviewers ask this, they aren't necessarily trying to gauge whether you understand the mission—they want to know whether you care about it. Start with one line that shows you understand the company's goals, using a couple key words and phrases from the website, but then go on to make it personal. Start by explaining what you'd need to do to get ramped up.
What information would you need? What parts of the company would you need to familiarize yourself with?
What other employees would you want to sit down with? Next, choose a couple of areas where you think you can make meaningful contributions right away. Employees are investments, and you expect every employee to generate a positive return on his or her salary.
Otherwise why do you have them on the payroll? In every job some activities make a bigger difference than others. You need your HR team to fill job openings, but what you really want is for them to find the right candidates, because that results in higher retention rates, lower training costs, and better overall productivity. You need your service techs to perform effective repairs, but what you really want is for those techs to identify ways to solve problems and provide other benefits -- in short, to build customer relationships and even generate additional sales.
Great candidates want to know what truly makes a difference and drives results, because they know helping the company succeed means they will succeed as well. When completing your preparations for the interview, always have this question in the back of your mind. Have a look at the average salary for someone in this industry, area, and who possesses similar skills to yourself, and you should get a basic idea.
But remember: this is only the first interview. Giving a broad salary range will usually be enough to move on, but be prepared to back it up if you need to. Right answer: A broad but realistic answer e. How much are you on? Terrible response. This question gives you a fantastic opportunity to stand out from the crowd and show your knowledge and passion for the company or organization you are interviewing for.
Always have a few questions prepared and have one based around something you found during your company research phase. Tips to answer this question: - Focus your questions on the company and what you can do for them. This will show your passion and knowledge of the company.
This can be a little daunting to ask BUT can really pay off. BPO interview tips: 1. You should understand the employer, the requirements of the job, and the background of the person or people interviewing you. Learn more about job search job interview researching here. Review common interview questions and prepare your responses Another key to interview success is preparing responses to expected interview questions.
First, ask the hiring manager as to the type of interview to expect. Will it be one-on-one or in a group? Will it be with one person, or will you meet several members of the organization? A good tool for remembering your responses is to put them into a story form that you can tell in the interview.